Why Are Systems Administrators for the LMS Such Dicks?

Full disclosure. I’m an LMS administrator, and I’m probably a dick. I will say, in my defense, that I’ve never set up a system from scratch, but have contributed to configuration discussions, so I’ve been close to the decisions that get made in configuring a system, I’ve never had to do it.  I have, however, had the opportunity to change the system and still have not, for many legitimate reasons. However, the controls that we could configure to be adjusted by the end user, in all practicality cannot be configured in that way due to the constraints of the software. The only platform that could be configured in such a way was First Class, which wasn’t an LMS, but a communication platform for collaboration (think SharePoint, but functional).

What if faculty could choose the tools they wanted, and essentially plug them into a system that housed their content and managed the enrollments? I don’t see this as any different than a faculty member choosing a textbook – however, the education system and people like me, LMS administrators and educational technology advocates everywhere, have made choices like this all but impossible because of the infantilism of faculty. We often treat faculty like they couldn’t, or shouldn’t make these choices. As educational technology professionals, we often just espouse what we think in much the same way a parent lectures their children. We talk about ways that technology should be used, instead of fostering a culture of creativity, we actually work against it in the interests of managing technology.

And there’s the ugly word: management. Systems administrator aren’t just administering systems, but really they’re administering people, and administering access to information. Some parties (students) shouldn’t have access to each other’s courses, so that’s a constraint on what we can do – especially if a system wasn’t (gasp) designed for it. Some parties (faculty) shouldn’t have access to each other’s courses to preserve intellectual property – the only capital they have under neoliberalism.

While we may be justified in many cases in saying that faculty don’t always look out for the finer details of educational technology (like privacy, or data collection, or accessibility) – it’s not because they couldn’t. I often wonder if we stopped running workshops on how to use the tools we support in place of teaching what the considerations are for using tools if faculty could be encouraged to take responsibility for their own teaching spaces?

Could institutions feasibly support hundreds of tools? Of course not, but instead of training people how to use tools, we should be training people how to select tools that respect user’s privacy, meet their needs and most of all, help students learn. Really it’s that simple.

What If… We Made the LMS Truly Modular?

I think we all understand that the LMS as a tool is a pretty cruddy one. It does a lot of things, some well, many not in ways that you, as an instructor would prefer. At last year’s Fusion conference, we heard D2L speak about their LTI integrations, and how Brightspace was the integrated learning platform. I’ve heard that many people envision what D2L are selling as a hub and spoke system – where Brightspace (or the Learning Environment, or even more crudely, the LMS) acts as a hub – and the tools connected are the spokes. I wonder what things would look like if we extrapolate that idea out to the nth degree?

For instance, you could replace the gradebook with a tool that worked for you – Google Spreadsheets, Excel online, or a box plot device. Chalk and Wire has replaced Canvas’ gradebook in one instance, and I’m sure that the inefficient tools of any LMS are things that one would want to replace. Does that mean the all of them? For some snarky folks, yeah, that would mean all of them. Those folks should just teach in the open web.

The LMS also provides a fairly elegant way to get student data into your course area. That’s probably something instructors or faculty wouldn’t want to do. Hell, I’m glad we have someone on my team that wants to do it because it’s an ugly job.

And for many, the content management of these systems are pretty good. In D2L’s case, the way the content tool works is pretty decent (now if hide an item means really hide any evidence of the item, we’re talking). Imagine if you could take elements of one system you like (say Angel) and add-in features to allow for customization for the individual course needs?

Or how about replacing the groups tool with some other mechanism?  Quizzing is something that people already are pushing to publishers like Pearson or McGraw Hill, but what about up and comers like Top Hat or Poll Everywhere (which, lets face it, is essentially a quiz engine wrapped in a polling tool)? Discussions become a Disqus link at the bottom of a item in the content area… there’s lots of clever fun to be had with this idea.

Now to some extent, you can do this already (depending on how locked down your system is by your systems administrators). Change the navigation bars to point to tools you use connected through LTI – however you have some issues with doing this yourself. The biggest one is that at some point, you’ll run into some technological problem that you can’t solve easily. I suspect, that’s what the Internet is for.

At some point one (or many) of you will point out quite rightly, that this sounds an awful lot like what the web is (or more accurately, was). And my answer is yeah, that’s about right. Used to have websites that we plugged bits of HTML into to make what we needed. Until it was commodified.

You can probably draw a comparison to the modern LMS to Facebook – mostly everyone uses it but would probably use a better system if everyone else went to it first. Universities would consider another model as long as everyone will come along. However, in the current higher education system, where we have seasonal and precarious work dominating instructional positions – there’s no time or want to develop a better way. The LMS works as a co-conspirator in the commodification of education. It’s not directly responsible, but it plays a  part in making education at university an easily packaged and consumed affair. The LMS isn’t alone, Coursera, Udacity, those type of MOOCs are equally complicit, or maybe even moreso.

And that’s a more likely reason we’ll see a modular LMS. More vendors get opportunities to get into different institutions that aren’t their current clients.